Store Policy

For any reason, the customer can request the return of the order, in whole or in part. Products can be returned for a replacement or refund within 14 days of receipt of payment.   Products must be delivered in the same condition in which they were originally sent,   neatly packed and with the label attached.   If customers wish to return, they are asked to send an email to info @ PRISMANERO and ask for the Return Authorization Number (RAN). The written return request must contain the order number, the code or codes of the items to be returned and the subject: "Refund or replacement of goods" ._ cc781905-5cde-3194-bb3b-136bad5cf58d_After the customer has sent the request to customer service, you will receive an e-mail with the return authorization code (RAN) and the instructions to follow to make it. Customers are asked to write their RAN on the label attached to each item and on the copy of the invoice to be included in the box. -5cde-3194-bb3b-136bad5cf58d_ Customers can choose from the following options:  

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1.   _cc781905-5cde-3194-bb3b-136bbad7-5c58d-3194-bb3b-136bbad7-5c58d-3194-bb3b-136bbad7-5c58d1 136bad5cf58d_   _cc781905-5cde-3194-bb3bd_b3b-136badc5-136badc5-3194_bb3_b3b-136b

The products can be replaced with the same model, size and / or different color, if available. Exchanges with different products are not accepted.

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2.   _cc781905-5cde-3194-bb3b-136bbad7-5c58d-3194-bb3b-136bbad7-5c58d-3194-bb3b-136bbad5cf81 136bad5cf58d_   _cc781905-5cde-3194_bb5_bb3b-136B58c05-bb58d3b

In the event that the customer requests a refund for an order placed, it will be executed on the same day the product is received and only after checking the quality of the products to be refunded. For orders paid by credit card, the refunded amount will be available on the next statement. The process may have a variable time depending on the card circuit, but usually in about 20 working days. Refunds will be made in the same currency as the original order. Any differences in the amount will be attributable to the fluctuation in the value of the currency and will not be refunded . 

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3.   _cc781905-5cde-3194-bb3b-136cbad5cfini_1394_BB5890_DINI_BB58905_DINI_1394_bad5cf8

Products can only be returned for the following reasons:

·      _cc781905 -5cde-3194-bb3b-136bad5cf58d_ refund

·      _cc781905 -5cde-3194-bb3b-136bad5cf58d_ replacement of products of the same type

Products must be returned in the same condition in which they were originally shipped, neatly packaged and with the original label. any way. They must be returned with the original labels and complete with any accessories received in the package. Perfumes must be returned in their original packaging, which must not be damaged or altered and must not be used as a box / box for shipping. due to a mistake made by PRISMANERO, customers are required to follow the instructions above. We ask customers to provide photographic evidence to prove the defect or error. In such cases, all shipping and other costs will be the responsibility of PRISMANERO. Returns must be sent in the original box used by PRISMANERO, accompanied by a copy of the invoice / receipt. or discounted at less than 50% are paid by PRISMANERO. Shipping costs for returns of items discounted by 50% or more are to be paid by the customer.  Any extra amount is always paid by the customer. below the estimated costs for returns in the various geographical areas:

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·      _cc781905 -5cde-3194-bb3b-136bad5cf58d_ Italy:   €  10

·      _cc781905 -5cde-3194-bb3b-136bad5cf58d_ EU:   €  20

·      _cc781905 -5cde-3194-bb3b-136bad5cf58d_ extra EU (rest of the world): _ cc781905-5cde-3194-bb3b-136bad5cf58d_ €  30

Returns authorized by PRISMANERO must be shipped from the same country in which the order was originally shipped, e with the courier indicated by_cc781905-5MAN58_3194dbaddbERO-136 e-mail containing the instructions for the return . PRISMANERO reserves the right not to accept returns if the customer entrusts the shipment to a courier other than the one indicated, and in the event that the delivery involves costs for PRISMANERO or request collection at a branch of the courier. PRISMANERO reserves the right to refuse returns that have not been authorized or not sent in compliance with its policy. In these cases,  PRISMANERO can return the package to the address of the original shipment sender. In the event of unauthorized or non-compliant return acceptance, PRISMANERO may withhold 10% of the value of the returned goods from the refund due. For anything not expressly expressed, the European standard for distance trading is valid.